1. Scope

1.1   These General Terms and Conditions (hereinafter “GTC”) of “ens24 (Gartenstr. 19, 63263 Neu-Isenburg, Germany, email: contact@stretchmarksecret.com) “(hereinafter referred to as” seller / provider “), apply to all contracts concluded by a consumer or entrepreneur (hereinafter referred to as” customer / buyer / consumer “) with the seller regarding the goods presented by the seller in his online shop and / or or services (including services in the context of seminars, lectures, coaching sessions and workshops (hereinafter referred to as “events”)). Hereby the inclusion of own conditions of the customer is contradicted, unless it is agreed otherwise.

1.2   For the purchase of vouchers, these terms and conditions apply accordingly, unless expressly stipulated otherwise.

1.3   Consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that can be attributed predominantly neither their commercial nor their independent professional activity.

1.4   An entrepreneur within the meaning of these terms and conditions is a natural or legal person or a legal partnership that, in concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.

1.5   These GTC are also valid, if I carry out the service to you without reservation in the knowledge of conflicting or deviating conditions of yours. In these cases, the acceptance of the services by you as acceptance of these Terms and Conditions shall apply at the same time and hereby presumed waiver of the validity of your own terms and conditions.

2. Registration and conclusion of contract

2.1  You can register in writing, by online form or by fax for our events. Your registration for an event represents a binding offer for us to conclude a contract.

2.2  A contract is only concluded by our confirmation of your registration. This will be done at the latest within two weeks after receipt of the registration e-mail, fax or mail. If the event is carried out without you having previously received an order confirmation, then the contract is concluded at the beginning of the execution of the event.

3. Right of withdrawal

3.1  Consumers have a limited right of withdrawal. 
3.2  Further information on the right of withdrawal can be found in the cancellation policy of the seller.

4. Type and scope of the service

4.1  The contractually agreed services are set out in the service description of the respective event in the brochure or on this website (www.stretchmarksecet.com). The information contained in the event description is binding.

4.2  In the case of a pre-booking before the appearance of a new offer or before the change of the event description on this website, the content of the service is not based on the event description valid at the time of booking, but on the one that now governs the booked event. This only applies if I refer to the new event description in the order confirmation.

5. Prices and terms of payment

5.1  Unless the seller’s product description indicates otherwise, the prices quoted are total prices. Value added tax is not shown because the seller is a small business owner within the meaning of § 19 Abs. 1 UStG.

5.2  Payment of participation fees is due immediately upon receipt of the registration confirmation (via email). If the participation fees have not been paid by the beginning of the event, I am entitled to forbid participation in the event.

5.3  The fee does not include your travel expenses and expenses for meals and accommodation.

5.4  The customer has various payment options available, which are specified in the online shop of the seller.

5.5  If prepayment / bank transfer has been agreed, payment is due immediately upon conclusion of the contract.

5.6   If you select the payment method “PayPal”, payment will be processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal Terms of Use, available at  https: //www.paypal.com/webapps/mpp/ua/useragreement-full . This requires, among other things, that the customer opens a PayPal account or already has such an account.

6. Subject to change

I am entitled to make necessary changes in content, methodology and organization or deviations (eg due to changes in the law) before or during the event, provided that they do not materially change the usefulness of the announced event for you. In case of need (eg illness, accident), I am entitled to replace the planned seminar companion / event partner with other equally qualified persons with regard to the announced topic or to drop it altogether.

7. Cancellation of events & appointments

7.1  I reserve the right to cancel the event due to insufficient demand or number of participants (at the latest 10 days before the scheduled date of the event) or for other important reasons for which I am not responsible (eg sudden illness of the presenter, force majeure) or to move. Of course, I will inform you immediately about this and, after consultation, refund the participation fees already paid by you. Further liability and damage claims that are not related to injury to life, limb or health are excluded unless intent or gross negligence on our part. Please also note this when booking airline or train tickets.

7.2  In the case of the triple failure of an agreed single session or similar dates, I reserve the right to spoil the provision of services and to retain 50% of the relevant payment amount.

7.3  Prior to receipt of payment, no service provision takes place.

8. Liability / Disclaimer

8.1  Claims for damages of the customer are excluded, unless otherwise stated for the following reasons. This also applies to the agent and vicarious agents of the provider, if the customer raises these claims for damages. Excluded are claims for damages of the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective.

8.2  I accept no liability for the correctness, timeliness and completeness of the event content, the event documents and the achievement of the respective goal of the participant. Likewise not for any consequential damages, which should arise from faulty and / or incomplete event contents.

8.3  It is expressly pointed out that the events offered are not a substitute for medical or psychotherapeutic treatments.

8.4  You yourself determine the depth of the admission to processes of self-experience.

9. Accommodation

The accommodation bill and the designated conference fee will be paid directly to the respective accommodation. A contractual relationship about the accommodation service is concluded exclusively between you and the operator of the accommodation. The terms and conditions of the property apply. This also applies in the case of a cancellation.

10. Refusal and exclusion of participants

10.1  I reserve the right to refuse an event booking without giving reasons. In this case, already paid event fees will be fully refunded.

10.2  Participants who repeatedly disrupt the course of the event and the group dynamics or who can not comply with the rules, be excluded from me. In this case, the full event price still has to be paid.

10.3  Participation in our events requires a stable mental and physical condition of the participants. If you are or have been under psychological and / or psychiatric treatment at present or in the past, we are entitled to exclude you from further participation in the event.

10.4   In the event of a triple failure to reach an agreed single session or similar dates, I reserve the right to refuse service provision and withhold 50% of the relevant payment amount.

10.5  No service provision takes place before payment receipt.

11. Copyrights as well as audio and video recordings

At events, some photo, video and audio recordings are made by employees or by authorized persons. With the participation in the event, you grant the permission for the private and commercial exploitation of these records. A claim to commission or other payments is excluded in principle, unless otherwise agreed in advance in writing. You have the right to object to this permission in advance. In this case, you may have to expect an exclusion from the event. An afterthought is not possible. In case of doubt, I ask you to contact me in advance, if and to what extent recordings are planned.

12. Confidentiality

12.1  I and any contributors are not bound by any obligation of confidentiality, but undertake voluntarily to keep absolute silence about all private and personal statements or occurrences at events & sessions and not to disclose personal details that become known in the course of participation in the events ,

12.2  You also voluntarily undertake to maintain secrecy about all private statements and personal details of other participants.

13. Redemption of gift vouchers

13.1  Vouchers that can be purchased via the seller’s online shop (hereinafter referred to as “gift vouchers”) can only be redeemed in the online shop of the seller.
13.2   Gift vouchers and remaining credits of gift vouchers are redeemable until the end of the third year following the year of the voucher purchase. Remaining credits will be credited to the customer’s voucher account until the expiration date.
13.3 Gift Certificates  can only be redeemed prior to completing the order process. Subsequent offsetting is not possible.
13.4  Only one gift certificate can be redeemed per order.
13.5 Gift Certificates can only be used for the purchase of goods and not for the purchase of other gift vouchers.
13.6 If the value of the gift voucher is  insufficient to cover the order, one of the remaining payment methods offered by the seller may be used to settle the difference.
13.7  The credit of a Gift Certificate will not be paid in cash or interest.
13.8 The gift certificate is transferable. The seller can make a liberating effect to the respective owner, who redeems the gift certificate in the online shop of the seller. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-entitlement, the inability to operate or the lack of representation of the respective owner.

14. Redemption of action vouchers

14.1  Vouchers that are issued by the seller free of charge as part of promotions with a specific period of validity and that can not be purchased by the customer (hereinafter “action vouchers”) can only be redeemed in the vendor’s online shop and only during the specified period.
14.2  Action vouchers can only be redeemed by consumers.
14.3  Individual products may be excluded from the coupon promotion, provided that a corresponding restriction results from the content of the promotional coupon.
14.4  Action vouchers can only be redeemed before the order process has been completed. Subsequent offsetting is not possible.
14.5 Only one action coupon can be redeemed per order.
14.6  The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.
14.7 If the value of the action voucher is  insufficient to cover the order, one of the remaining payment methods offered by the seller may be used to settle the difference.
14.8  The voucher of an action voucher shall not be paid in cash or interest.
14.9  The action voucher will not be refunded if the customer returns the goods fully or partially paid for with the action voucher within the scope of his statutory right of revocation.
14:10 The action coupon is transferable. The seller can make a liberating effect to the respective owner, who redeems the action voucher in the online shop of the seller. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-entitlement, the inability to operate or the lack of representation of the respective owner.

15. Applicable law

For all legal relationships between the parties, the law of the Federal Republic of Germany applies, excluding the laws governing the international purchase of movable goods. For consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.